Refurbished, Ex-UK and second-hand iPhones in Kenya

Ex-UK, refurbished, used, second hand: Kenyan sellers use these words loosely. They are not the same thing, and the difference can be worth thousands of shillings.

What the words usually mean

• Brand New: sealed in the original box and never used.
• Ex-UK: a pre-owned phone imported from the UK and resold here. The condition varies from phone to phone.
• Refurbished: a used phone that has been checked or repaired. Ask who did the work and which parts were changed.
• Second hand or used: bought from a previous owner, often on a marketplace, with little or no checking.
• Apple Certified Refurbished: restored by Apple itself. Do not assume a phone in Kenya is this unless the seller can prove it.

Our Ex-UK iPhones and prices

These are the Ex-UK phones we stock. Prices were last updated on 6 October 2026.

You can inspect any of them before paying when you visit our shop. Ask us about warranty cover on the specific phone.

Your checklist before paying

Run through this on any used iPhone, including ours:

• Battery: open Settings, then Battery, then Battery Health.
• Parts and service history: in Settings, General, About, newer iPhones show whether the screen, battery or camera has been replaced.
• Activation lock: the seller must sign out of iCloud and erase the phone in front of you.
• IMEI: dial *#06# and check that it matches Settings and the box, if there is one.
• Face ID or Touch ID, cameras, speakers and charging port: test each one, then make a call and test mobile data with your own SIM.
• Water damage or dents: look closely at the frame and around the camera.

Is Ex-UK worth it?

For most budgets, yes, if you can inspect the phone. An Ex-UK iPhone 14 Pro at KSh 88,000 gives you the Dynamic Island and a 48MP camera for far less than a new iPhone 17 Pro at KSh 170,000. Choose Brand New if you want the full battery life and the longest support.